Description:
For the 979 providers who had both online and Georgia's Quality Rated star ratings, we looked at the correlation between the two types of ratings and found that Yelp and Google star ratings were significantly related to the star ratings assigned by Quality Rated (r = 0.10, p 0.01). With every increase in star rating (e.g., from 2 to 3) on Yelp or Google, there was a 0.07 increase in Quality Rated star rating. Finally, results indicated that each one-star increase in Yelp or Google was associated with a 0.06 point increase in ERS score (r = 0.08, p 0.01). (author abstract)
Resource Type:
Reports & Papers
Publisher(s):
Country:
United States
State(s)/Territories/Tribal Nation(s):
Georgia