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Engaging providers and clients: Using behavioral economics to increase on-time child care subsidy renewals

Description:
This report presents findings from a study designed in partnership with the Oklahoma Department of Human Services (DHS) to increase the number of clients who renew their child care subsidy on time. Only about one-third of an estimated 39,000 child care subsidy cases that are eligible for renewal each year in Oklahoma are renewed by the state's deadline. If a client fails to renew on time, DHS ceases payments to providers on behalf of the client. Providers can then require their clients to pay the amount of the subsidy in addition to any copayments. If clients do not pay the full cost of child care, providers may temporarily withhold services or clients may lose their place in the child care facility. On-time renewals, therefore, ensure consistent child care for families, stable payment for providers, and a reduced administrative burden for DHS. The BIAS team diagnosed factors that might inhibit on-time renewal and designed three interventions for improvement: (1) a "provider intervention," which gave child care providers more information about their clients' renewal deadlines and prompted them to send reminders and help clients with renewal; (2) a "client intervention," which used early and clear communication to clarify the renewal process and continued follow-up communication; and (3) a "combined intervention," which included both the client and provider interventions. (author abstract)
Resource Type:
Fact Sheets & Briefs
Country:
United States

Related resources include summaries, versions, measures (instruments), or other resources in which the current document plays a part. Research products funded by the Office of Planning, Research, and Evaluation are related to their project records.

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