Although research points to the importance of support in improving quality in home-based child care, relatively little has been documented about providers' experiences with specific types of support services. This report summarizes findings from 42 in-person interviews conducted with 14 licensed and 28 license-exempt home-based child care providers who had opportunities to receive visits to their homes from specialists and attend group training sessions. The purpose of this qualitative study was to examine home-based provider perspectives on the benefits and meaning of agency support and how this support shapes their experiences caring for children. This study was part of an evaluation of a training program for agency staff working with home-based child care providers (Bromer & Korfmacher, 2012). Providers in this study participated in two agency programs to improve quality of care through visits to provider homes from an agency specialist, one program focused on infant-toddler development and the other on early literacy. All of the providers in this study received bi-monthly visits over the course of 4 to 6 months from an agency specialist who was participating in an intensive, relationship-based training program on how to work with home-based child care providers around quality improvement. (author abstract)