Many families receive child care subsidies for short spells and often cycle on and off the program. To address persistent subsidy instability, agencies want to improve program administration practices but lack evidence on effective changes. This study evaluated the impact of administrative changes in Massachusetts designed to make the process of maintaining child care vouchers more family-friendly. This project used mixed methods to study administrative changes that transitioned the location and responsibilities for the reassessment of voucher eligibility for a portion of the caseload from Child Care Resource and Referral (CCR&R) agencies across the state to contracted child care providers. Enacted in 2012, these changes applied to income-eligible families receiving vouchers who were not participating in the TANF or child welfare systems.