The findings presented in this brief are based on data from the 2017 Child Care Licensing Study (CCLS; Fischer & Orlowski, 2020) and the federal fiscal year (FFY) 2019 Quality Progress Report (QPR; Office of Child Care, 2019). The 2017 CCLS provides data from all 50 states and the District of Columbia, while the FFY 2019 QPR includes data from all 56 states and territories. We analyzed the data to answer the following questions regarding the CCEE licensing complaint process: How could families and others report complaints about CCEE providers?; What were the most frequent complaints that licensing agencies received?; What was the average time between receiving a complaint and taking steps to respond?; Who investigated complaints?; How often were on-site inspections completed after a complaint was received?; What proportion of complaints were substantiated?; Were complaints against legally license-exempt providers investigated? (author abstract)
Approaches to managing complaints in child care and early education licensing
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Reports & Papers
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United States
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