In July 2019, the state agencies responsible for early childhood care and education in Delaware began a three month collaboration with EY-Parthenon and IDEO to better understand the needs of families navigating the early childhood system. Specifically, IDEO focused on families as customers of early learning and care services, doing qualitative research to understand what families value and need the most. This executive summary, along with its associated report, is the outcome of IDEO’s research. It is meant to offer a vision for policy makers, child care providers, educators, and communities to embark on the critical work to ask, listen to, and actively engage families in order to support them. Delaware’s families are knowledgeable partners within the system, and engaging with them deeply is the first step to adopting a “service mindset”. (author abstract)
Delaware PDG B–5 user experience needs assessment [Executive summary]
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